User Data Privacy Policy

At La Paz Fishing and Island Tours, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Who We Are

La Paz Fishing and Island Tours is an intermediary and the actual tour is operated by third-party tour companies.

2. What Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, physical address (for booking confirmations or package logistics), and passport details (if required for permits or international travel arrangements).
  • Booking Details: Tour dates, chosen services (fishing charter, Espiritu Santo, Whale Shark, Balandra), number of adults and children, special requests, and any specific preferences for your trip.
  • Payment Information: Details necessary to process payments (e.g., credit card numbers, billing address). Please note that payment processing is handled securely by trusted third-party payment gateways, and we do not store sensitive credit card information on our servers.
  • Communication Data: Records of your correspondence with us via email, WhatsApp, or contact forms.
  • Usage Data: Information about how you use our website, such as IP address, browser type, pages viewed, time spent on pages, and referring website addresses. This helps us understand website traffic and improve user experience.

3. How We Collect Your Information

We collect information through the following methods:

  • Direct Interactions: When you fill out our contact or booking forms, send us emails, chat with us on WhatsApp, or communicate with us directly by phone.
  • Automated Technologies: Through cookies and similar tracking technologies when you browse our website (as detailed in our Cookie Policy/Consent section).

4. How We Use Your Information

We use the collected information for various purposes:

  • To Provide and Manage Your Tours/Services: To process your bookings, confirm reservations, arrange tour logistics (e.g., guides, boats, transportation), and fulfill your specific requests.
  • To Communicate with You: To send booking confirmations, updates, essential tour information, respond to your inquiries, and provide customer support.
  • To Personalize Your Experience: To tailor tour recommendations and services based on your preferences and previous interactions.
  • For Internal Operations: To improve our website functionality, analyze user behavior, enhance our services, and manage our business effectively.
  • For Marketing and Promotions: To send you updates, special offers, and information about new tours or services that may be of interest to you (only if you have opted in to receive such communications). You can opt-out at any time.
  • To Comply with Legal Obligations: To meet regulatory requirements, such as permit applications, insurance, or other legal duties.

5. How We Share Your Information

We may share your personal data with trusted third parties only when necessary for the purposes outlined in this policy:

  • Service Providers: With third-party companies that perform services on our behalf, such as payment processors, transportation providers (for hotel transfers), accommodation partners (for packages), and other tour operators if part of a combined itinerary (e.g., local guides, boat captains not directly employed by Mogote). These parties are obligated to protect your information.
  • Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety.
  • With Your Consent: For any other purpose not listed here, we will explicitly ask for your consent before sharing your data.

We do not sell or rent your personal data to third parties for their marketing purposes.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmission on our website.
  • Access Controls: Limiting access to your data only to authorized personnel who have a legitimate business need.
  • Secure Payment Processing: Partnering with reputable payment gateways for all online financial transactions.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request that we limit the way we use your personal data.
  • Right to Object to Processing: Object to the processing of your personal data for certain purposes (e.g., direct marketing).
  • Right to Data Portability: Request a transfer of your data to another organization or directly to you, in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. For more detailed information on how we use cookies and how you can manage your preferences, please refer to our separate Cookie Policy and Manage Consent settings on our website.

10. Links to Other Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Children’s Privacy

Our services are not intended for children under the age of 13 without parental consent. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child without appropriate consent, we will take steps to delete that information as quickly as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of this document. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

La Paz Fishing and Island Tours Email: info@mogotetours.com.  Phone: 612 233 6670  Address: Agustin Arriola M. #270 Zona Central, CP. 3000 La Paz, B.C.S. 

Refund & Cancellation Policy

We understand that plans can change. We strive to offer fair and clear policies for cancellations and refunds, ensuring transparency and flexibility while also protecting our operational commitments. Please read our policy carefully.

1. General Refund Conditions

All refund requests must be submitted in writing via email to contact@mogotetours.com. Refund eligibility is determined by the timing of your cancellation relative to the scheduled start date of your tour or package, as outlined below. All refunds, if applicable, will be processed to the original payment method used at the time of booking.

2. Cancellation Policy

  1. Standard Day Tours (e.g., Espiritu Santo Island Tour, Whale Shark Adventure, Balandra Beach Tour):
  • More than 7 days prior to tour date: 100% refund of the amount paid.
  • 3-7 days prior to tour date: 50% refund of the amount paid.
  • Less than 72 hours (3 days) prior to tour date: No refund.
  • No-Shows / Late Arrivals: No refund. Clients who do not arrive at the designated meeting point by the scheduled departure time will be considered a “no-show.”
  1. Sport Fishing Charters & Custom Tours (e.g., One-Day Fishing Blitz, Custom Fishing Tour):
  • More than 30 days prior to tour date: 100% refund of the amount paid (less any non-refundable deposit for custom arrangements, if specified in your booking confirmation).
  • 15-30 days prior to tour date: 50% refund of the amount paid.
  • Less than 15 days prior to tour date: No refund.
  • No-Shows / Late Arrivals: No refund.
  1. Multi-Day Packages & Liveaboard Expeditions (e.g., Bespoke Angler Retreats, Offshore Odyssey, Fish & Stars):
  • More than 60 days prior to package start date: 100% refund of the amount paid (less any non-refundable deposit or third-party charges, if specified in your booking confirmation).
  • 30-60 days prior to package start date: 50% refund of the amount paid.
  • Less than 30 days prior to package start date: No refund.
  • No-Shows / Late Arrivals: No refund. Clients who do not arrive at the designated meeting point by the scheduled departure time will be considered a “no-show.” PLEASE ARRIVE EARLY TO ALLOW YOURSELF ENOUGH TIME

3. Company-Initiated Cancellations

In the rare event that Mogote Fishing and Tours must cancel a tour or package due to unforeseen circumstances such as:

  • Unsafe Weather Conditions: As determined by our experienced captains and local authorities (e.g., Port Captain closures).
  • Mechanical Issues: Unforeseen problems with our vessels.
  • Insufficient Bookings: If minimum participation is not met (you will be notified in advance).

You will be offered the choice of:

  • A full refund of the amount paid.
  • Rescheduling your tour/package for a future date (subject to availability).
  • Receiving a credit for a future booking with Mogote Fishing and Tours.

We will endeavor to provide as much notice as possible in such situations.

4. Force Majeure & Unforeseen Circumstances

La Paz Fishing and Island Tours is not responsible for cancellations or changes due to events beyond our reasonable control, including but not limited to acts of nature (hurricanes, earthquakes, etc.), government actions, epidemics, or other events of force majeure. In such cases, we will work with you to reschedule your tour or offer a credit for future use, but refunds may be subject to the terms of third-party service providers (e.g., hotels, airlines) if your package includes such elements.

5. Refund Processing

Once a refund is approved, it will be processed within 7-14 business days from the date of approval. The time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.

6. How to Request a Cancellation or Refund

  • To request a cancellation or refund, please send a written request to: 
  • Contact@mogotetours.com.
  • Subject: Cancellation Request – [Your Name] – [Tour/Package Name] – [Original Booking Date]
  • Please include your booking reference number and the reason for your cancellation.

We appreciate your understanding and look forward to welcoming you on an incredible adventure with La Paz Fishing and Island Tours!